Company Overview

Game Plan To Navigate 108Altitude’s Operational Hurdles And Elevate Customer Service

Understanding the dynamic nature of the stock market requires relevant experience and exhaustive knowledge. 108Altitude is a renowned international training academy for emerging stockbrokers and trading enthusiasts.

Business was good but I08Altitude faced the challenges of managing customer interactions. Additionally, their employees were so busy attending to core business tasks that they did not have enough time to manage their online business portal. Using innovative tools and strategies, TridhyaTech helped 108Altitude develop a robust trader platform and resolve customer issues.

Business Challenges

No Centralized Platform

Budding stockbrokers learning the tricks of the trade had numerous questions. Due to limited teaching staff and their unavailability outside working hours, many questions went unanswered. 108Altitude lacked a central platform to handle these queries, track test scores and performance. At the same time, it became challenging to convey last minute updates.
Lacked Resources To Handle Technical Issues

108Altitude's older training platform had technical issues. Users reported these issues, but there were certain questions and issues that even their IT department couldn't handle. They lacked the specialized technical knowledge to handle these problems. Delays in problem resolution caused users to leave or not renew their subscriptions.
Measuring Training Success

Earlier, it was hard for 108Altitude’s training professionals to measure the success of their efforts. Practical and written tests didn’t do justice to measure a user’s understanding of financial concepts. Also, many users were hesitant to share details of their financial investments after completing the training/course, making it harder to measure the effectiveness of the training.

Business Solution

Bespoke Web Platform

Using agile methodology, TridhyaTech's developers designed a customized web-based platform with industry-specific features. The platform became the central repository for documentation, training material, user details, and other information. Users could also log in requests related to issues they faced while using the platform (ticketing system) and also to get answers to specific questions.

Exclusive Technical Training

Even after creating the portal, users reported issues and queries. Most of these queries arose due to their unfamiliarity with the portal and the right way to use its features. Our technical team imparted the requisite training to 108Altitude’s IT team and others. This training enabled them to understand the new portal and respond to user tickets and queries.

Real-Life Situations And Placements

Test scores may not always be an accurate indicator of a user’s subject-matter expertise. Our portal includes a mock replica of an actual trading platform. It allows 108Altitude to determine user understanding of financial concepts and their decision-making abilities. Details of users who started their ventures or gained employment post-training serve as success metrics.

Conclusion

When we embarked on this project, we knew that the client didn’t have a streamlined approach to customer service and data management. We anticipated the challenges, but we overcame them with proper planning and execution. Once we developed a project blueprint, we zeroed in on the resources we would need to use to accomplish the project. Regular sprint meetings, continuous collection of feedback, and rigorous integration and testing ensured that we completed the project in three months and came out with flying colors. 108Altitude is now one of our esteemed and satisfied clients.