Case Study

Developing A Self-Service Portal for Leading Global Oil Company


Company Overview

Enhancing Productivity, Efficiency, and Customer Satisfaction through Tridhya’s Expertise

Fueling sustainable energy solutions worldwide

Our esteemed client is a leading global energy company with a strong commitment to sustainability and social responsibility. They offer a wide range of oil products and services to clients across the world. Its products include gasoline, diesel, jet fuel, LPG, bitumen, and lubricants. The company also offers a range of services, such as fuel cards, fuel management, and aviation refueling services. In addition to its downstream operations, it also has investments in upstream exploration and production activities. The company has interests in oil and gas fields in Africa, Latin America, and the Middle East.

Business Challenges

  • business-text-img

    Modernizing Work Order Life Cycle through Process Automation

    The goal was to increase productivity across all areas by modernizing manual processes within the work order lifecycle. To achieve this, it was necessary to introduce process automation and minimize the need for manual labor.

  • business-text-img

    Integrating Third-Party Maintenance Module with Web Portal

    The Tridhya Team primarily wanted to integrate a third-party maintenance module with a web-based portal to streamline solutions. This will enable seamless communication and collaboration. 

  • business-text-img

    Self-Service Options to Enhance the Customer Experience

    To enhance both customer experience and operational efficiency, Tridhya must implement self-service options. This will let customers find solutions and conduct transactions independently. Therefore, reducing turnaround times and eliminating the need for human assistance.


Business Solution


Using Liferay for Web Portal Solution

Tridhya recommended the use of Liferay as the web portal solution due to its extensive range of features and capabilities. We utilized the ready-to-use functionalities provided by Liferay DXP, such as user management, role and permission management, forms, workflow, content, and document management, in our solution.


Integration and Automation for Improved Business Processes

To streamline their business processes, Tridhya’s team seamlessly integrated the solution with a third-party maintenance module. Additionally, they implemented Robotic Process Automation to further improve their efficiency.


Robust Self-Service Capability for Consistent User Experience

While we offer a comprehensive portal solution, we have also included a powerful self-service feature for a guaranteed seamless and effortless user experience. This ensures that users can easily access the necessary tools and resources they need. As a result, the need for manual intervention is reduced and ultimately, saving time and effort for both users and administrators.

Explore our offerings kyc-img


Tridhya's solution was a resounding success as it efficiently streamlined processes and introduced self-service capabilities, resulting in a significant increase in productivity and efficiency. Our customers also noticed an improved experience while using our services. The seamless integration of our solution with Liferay DXP eliminated the need for significant architectural changes and saved us from incurring unnecessary costs. Without a doubt, the implementation of our solution with Liferay DXP was a great success.

Applied Technologies

Azure VM

Azure VM

DXP 7.3

DXP 7.3





Transform Your Business With Digital Enterprise Solutions

Contact us

Our Offices


401, One World West, Nr. Ambli T-Junction 200, S P Ring Road, Bopal, Ahmedabad, Gujarat 380058


Kemp House 160 City Road, London, United Kingdom EC1V 2NX


Nürnberger Str. 46 90579 Langenzenn Deutschland


Level 36 Riparian Plaza, 71 Eagle Street, Brisbane, QLD 4000


4411 Suwanee Dam road, Bld. 300 Ste. 350 Suwanee GA, 30024


Cube Work Space, 24 Hans Strijdom Avenue, Cape Town


B 503 Sama Tower, Sheikh Zayed Road, United Arab Emirates

country-flag CANADA

34 Applegrove Ct. Brampton ON L6R 2Y8