Case Study

Dealer Portal Implementation with Robust SAP Integration in an Automotive Company


Company Overview

Robust SAP Integration in an Automotive Company

Our client is a French motorcycle manufacturer that was founded in 1898. The company initially started producing bicycles and then expanded into motorcycles in the early 20th century. The comapny  is a subsidiary of the Indian multinational company.

The company offers a wide range of products including scooters, motorcycles, and electric bicycles. The company has a strong focus on innovation and has been at the forefront of the development of electric mobility solutions. In fact, our client was one of the first company to introduce an electric scooter into the market. 

Business Challenges

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    A Dealer portal with robust SAP integration

    Implementing a dealer portal with robust SAP integration can pose several business challenges, including: 

    • To manage dealers with multiple requests.
    • Missmanagement of inventory, warranty, and claims. 
    • Digitalise manual process to manage dealers requests. 
    • Unified portal to integrate with SAP for master data management. 
    • To create a unified portal that seamlessly integrates with SAP for effective master data management.  
    • This will enable us to streamline all our processes through a single platform, ensuring timely updates of information, reducing maintenance and development costs, and providing a consistent user experience.  
    • Real-time data processing will be implemented for enhanced efficiency. Need to provide an exploded view of all products and accessories, as well as map dealers with back-end systems.


Business Solution


The Dealer Portal now seamlessly integrates with SAP

  • The Dealer Portal now seamlessly integrates with SAP to fetch various data such as order details, vehicle master, warranty eligibility, dealer details, spares, and accessories.  
  • The portal also leverages key functionalities like user management, forms and workflows, document management systems, and enterprise content management.  
  • In addition, there is a customized integration with SAP that ensures easy flow of data, especially for stocks, warranty requests, and master data management. 



Some of the highlighted modules are :

  • Dealer Management 
  • Inventory Management 
  • Document Management 
  • Vehicle, Accessories and Spares Master 
  • Warranty Management 
  • Helpdesk Promotions Management


Key Outcome

  • The PMTC portal has bridged the gap between PMTC and its dealers, primarily in terms of order and warranty request management. This has eliminated the challenges posed by the earlier manual method.  
  • As a result, PMTC has witnessed an increase in sales ROI and enhanced dealer interactions. Through the unified portal, dealers can conveniently manage their orders, warranty requests, service requests, and order quotes, all in one place. 

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The implementation of a dealer portal with robust SAP integration is a strategic imperative for our business. This endeavor presents us with a unique set of challenges, but the potential benefits are substantial. By addressing these challenges, we aim to transform our operations and enhance the way we interact with our dealers, all while improving overall business efficiency. However, by digitalizing manual processes and creating a unified portal that seamlessly integrates with SAP, we are taking a significant step towards overcoming these challenges. The benefits are multifold

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