Dealer Portal Implementation with Robust SAP Integration in an Automotive Company

Company Overview

Our client is a French motorcycle manufacturer that was founded in 1898. The company initially started producing bicycles and then expanded into motorcycles in the early 20th century. The comapny  is a subsidiary of the Indian multinational company 

The company offers a wide range of products including scooters, motorcycles, and electric bicycles. The company has a strong focus on innovation and has been at the forefront of the development of electric mobility solutions. In fact, our client was one of the first company to introduce an electric scooter into the market.  

Business Challenges

Implementing a dealer portal with robust SAP integration can pose several business challenges, including: 

  • To manage delaers with multiple requests.  
  • Missmanagement of inventory, warranty and claims. 
  • Digitalise manual process to mamage delaers requests. 
  • Unified portal to integrate with SAP for master data management. 
  • To create a unified portal that seamlessly integrates with SAP for effective master data management.  
  • This will enable us to streamline all our processes through a single platform, ensuring timely updates of information, reducing maintenance and development costs, and providing a consistent user experience.  
  • Real-time data processing will be implemented for enhanced efficiency.  
  • Need to provide an exploded view of all products and accessories, as well as map dealers with back-end systems. 

Key Outcome

  • The PMTC portal has bridged the gap between PMTC and its dealers, primarily in terms of order and warranty request management. This has eliminated the challenges posed by the earlier manual method.  
  • As a result, PMTC has witnessed an increase in sales ROI and enhanced dealer interactions. Through the unified portal, dealers can conveniently manage their orders, warranty requests, service requests, and order quotes, all in one place. 

Business Solution

  • The Dealer Portal now seamlessly integrates with SAP to fetch various data such as order details, vehicle master, warranty eligibility, dealer details, spares, and accessories.  
  • The portal also leverages key functionalities like user management, forms and workflows, document management systems, and enterprise content management.  
  • In addition, there is a customized integration with SAP that ensures easy flow of data, especially for stocks, warranty requests, and master data management. 

Some of the highlighted modules are 

  • Dealer Management 
  • Inventory Management 
  • Document Management 
  • Vehicle, Accessories and Spares Master 
  • Warranty Management 
  • Helpdesk Promotions Management

Applied Technologies

  • Liferay
  • PostgreSQL

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